Universal Insurance targets digital expansion, growth in 2026

Universal Insurance Plc has outlined plans to focus on digital innovation, product expansion and stronger partnerships in 2026 as part of efforts to enhance its revenue base.

The Managing Director of Universal Insurance, Dr Japhet Duru, disclosed this during the firm’s 2026 Annual Thanksgiving and Prayer gathering held at its head office in Lagos.

In a statement on Wednesday, Duru said the company’s priorities for the year included strengthening its digital capabilities to improve customer experience, expanding its product offerings to meet changing customer needs, and deepening partnerships to promote growth and innovation.

According to him, Universal Insurance remained committed to being a reliable partner in safeguarding the interests of its policyholders, while also strengthening its operational capacity in the new year.

He urged members of staff to remain committed to the company’s core values, emphasising that professionalism, integrity and prompt settlement of genuine claims would continue to guide its operations.

“We’re excited about the opportunities ahead and remain dedicated to being a trusted partner in protecting what matters most to our clients.

“As an excellent team, we must deliver unique services to our clients with integrity and reliability.

“Customer satisfaction through professionalism and prompt settlement of genuine claims remains our top priority,” he said. Reflecting on 2025, he said, “We achieved significant milestones, including expanding our product portfolio, enhancing digital services, and strengthening our presence in key markets.

“These accomplishments underscore our commitment to delivering value to our clients and stakeholders.” He further assured that the organisation was not resting on its oars over recent achievements, rather we have come with a bold agenda focused on innovation, customer-centric solutions, and sustainable growth.

On recapitalisation, the CEO confirmed that all efforts are underway to ensure successful recapitalisation, and emphasised that the company will continue to expand its footprint in the insurance sector.