CBN recovers N60bn excess charges from banks for customers

Central Bank of Nigeria (CBN) has said that it recovered on behalf of customers over N60 billion excessive charges imposed on them by banks. This is as a result of over 13,000 complaints which were received from various bank customers over illegal and excess charges on their account. This fact was made known by Mrs Chinyere Obilor, the Deputy Director, Consumer Protection Department, CBN, during a sensitisation forum organised by the apex bank in Owerri.

Speaking during the event, she urged members of the banking public to immediately report unethical and illegal practices by banks just as she also informed them that different penalties were imposed on the banks for those practices.

Banks refund N76.75 billion and $20.90 million to customers – CBN , Banks beware: Small challenger banks are introducing disruptive account Director, Corporate Communications, CBN, Isaac Okoroafor, disclosed that the apex bank, through its activities, hopes to create 10 million jobs by 2025. He said that CBN, through its development function wanted to stop inflation by controlling the rise of food prices and making credit facilities available at single-digit interest rate. The 10 million job creation would be achieved through 10 commodity models chosen by the bank.

Okoroafor said, “This will be achieved through 10 commodity models carefully chosen by CBN management. They include cotton, cocoa, maize, dairy, palm oil, fishery, poultry, cattle, tomato and cassava.”

Going further, he said that CBN would be giving out high yielding seedlings, fingerlings and other inputs, to farmers, stressing that the apex bank is committed to the welfare of farmers around the country. He also said, “As a way of assisting farmers, the CBN will provide anchor companies, who will buy off the products from the farmers, immediately after harvest. This will create the best value chain for the farm products.” He pointed out that the intention of the bank was to bring back farm settlements across the country as it used to be before as this would be the easiest way to build the nation’s economy. It will be recalled in an earlier circular made available on December 20, 2019, that the CBN issued a revised guide to charges by banks and other financial and non-bank financial institutions. The guide includes a downward review of charges for electronic banking transactions, review of other bank charges to align with market developments and most importantly sanctions to directly address instances of excess, unapproved and/or arbitrary charges.