Frustration trail GTBank customers weeks after core banking migration 

Customers of GTBank have continued to experience poor services even weeks after the bank claimed it has completed migration to new core banking platforms, which initially caused a total service shutdown. From a deluge of failed transactions to disappearing account balances, the customers’ frustrations seem to be increasing by the day as customers struggle to carry out transactions on their accounts. This is contrary to claims by the respective banks that the migration has been concluded and normal services restored. Today Swift 4G network served a notice to its customer saying “This serves to inform our Valued customers to immediately discontinue making payments for your SWIFT services through any GT Bank Payment Portal (Including Bank Transfers, USSD Code (*737*), Online Banking, Mobile Banking etc) – until, further notice. “You can also make EASY and QUICK payments for SWIFT Services using any of the following Options. The bank which was receiving visa payment on behalf of  U. S. was recent replaced by another bank. The experience from the bank is also creating apprehension over plans by other banks to embark on the core banking migration.

Access Bank, for instance, is expected to announce the commencement of its system upgrade. The bank had earlier scheduled its migration to a new core banking platform for October 12, which coincided with GTBank’s. It later postponed the exercise, adding that a new date for the system upgrade would be announced “in the next few weeks.” Some bank customers, who spoke on the issue shared the harrowing experience brought by the bank’s core banking switch, which has now lasted for weeks.

While GTBank’s core banking switch is the most recent, the bank announced a successful completion of the process on October 14, noting that all its banking channels have been restored for full services. However, as of Monday, October 21, customers of the bank were still unable to access their fund, complaining bitterly mostly about transfers not going through. According to Joy Obi, a transfer she initiated on the GTBank app on October 15 was unsuccessful and the money has not been reversed. “I don’t understand GTBank anymore. Since on 15th of this month, the transaction I made is still hanging. I cannot even access my transaction history on the app. To make matters worse, they are not responding to my complaints. My money is still hanging,” she complained.

Some customers of the two banks have also taken to social media to express their frustration. “I made four different transfers to different banks on the 16th of October and on the 19th, till now the recipient hasn’t received the money and I haven’t gotten a reversal. This is a terrible experience,” a GTBank customer identified as @broooksweb3, wrote on