GTBank system upgrade delays reopening, issues updat

Guaranty Trust Bank (GTBank) has issued an update regarding its ongoing transition to a new Finacle Core Banking Application System. The bank notified customers that the migration, originally planned to be completed earlier today, is taking longer than anticipated. As a result, all banking channels, including physical branches, will now reopen at 12:00 p.m. today instead of the previously scheduled 9:00 a.m. In a communication to customers, GTBank said, “Following our recent notification on the transition to a new and robust suite of Finacle Core Banking Application Systems, we would like to update you that this transition has taken a little longer than planned. As a result, all Banking Channels, including our Branches, originally scheduled to reopen at 9:00 am will now open at 12.00 noon today.”

GTBank had originally informed customers about the migration, which began on Friday, October 11, 2024, and was expected to conclude by 9:00 a.m. on Monday, October 14, 2024. This migration was anticipated to cause temporary disruptions in the bank’s digital banking services and branch operations. According to previous reports, GTBank’s branches nationwide had closed early on Friday and were expected to reopen this morning. However, with the updated timeline, customers will now have to wait until noon for full access to the bank’s services. The bank had earlier mentioned that while core services such as transfers and bill payments would remain available via digital channels during the migration period, other services would be temporarily unavailable. Customer reactions and frustrations  The delay has sparked a wave of dissatisfaction among customers, particularly concerning the inability to make banking transactions. Many customers took to social media to express their frustrations