Kano revenue service targets higher revenue through better customer relations

The executive chairman of the Kano State Internal Revenue Service (KIRS), Kano State Internal Revenue Service says the agency is targeting higher revenue generation through improved customer relations and service delivery. Mr Abubakar stated this in Kano on Friday during activities marking the 2025 Customer Service Week, which focused on promoting stronger engagement between the service and taxpayers. Represented by the executive director of the Support Services Group, Hamisu Garko, he said the agency’s reforms were designed to make taxpayers the centre of its operations. Mr Abubakar added that effective communication and quality service remained critical to enhancing voluntary compliance.
“Our taxpayers are at the heart of what we do. We have continued to reform our processes to make revenue collection more transparent, efficient, and customer-friendly,” he said. According to him, KIRS had introduced new strategies to strengthen the relationship between staff and taxpayers, including capacity-building programmes and regular stakeholder meetings. “We are training our staff to better understand how to relate with customers because they are the backbone of our operations. Without taxpayers, there will be no service,” he added. Mr Abubakar said the agency had set ambitious targets for the year, focusing on doubling its revenue generation compared to the previous year through innovation, digitalisation, and enhanced public trust.
“Our goal is to improve our revenue performance by deepening engagement and encouraging voluntary compliance among taxpayers,” he said. The chairman commended taxpayers for their cooperation and urged them to continue supporting the government’s efforts to improve service delivery across the state. “We will continue to build a system that prioritises transparency, accountability, and customer satisfaction,” he said. Earlier, the director-general of the Kano State Signage and Advertisement Agency, Kabir Dakata, commended the state government for its management of resources and the ongoing infrastructural transformation.
He said the remarkable progress in the state’s infrastructural development was made possible by the efficient revenue generation system and the transparent use of funds by Governor Abba Yusuf’s administration. “We are witnessing a great transformation in infrastructure, and this would not have been possible without your collective effort,” he explained. A taxpayer, Samson Joshua, urged KIRS to simplify its payment processes by fully digitising the system to enable residents to make payments conveniently from their homes or offices. He said that adopting a fully digital platform would not only ease the stress taxpayers experience at physical offices but also improve transparency and accountability in the revenue system. NAN