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Nigerians groan under Multichoice’s pay tv,

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 Mulitchoice—bemoan poor quality, high fees and lost signals

Nigerians who subscribe to pay TV are now at the receiving end. Most of the time, they say they pay for services that are not delivered. Severally, the management of pay TV companies has called Press briefings and customers’ fora to address some of these biting issues concerning their operations, particularly, with off time lost signals by subscribers which lasts for days before signals are restored.

As of today, subscribers are at a loss as to who pays for the lost days. Chikaodili Igwe, a United Kingdom-based Nigerian who came back to the country recently, was at a Multichoice agent office, and said that rendering good services to Nigerians was far from the official policy of the company in the country.  “You will lose the chances of enjoying what you paid for while Multi-Choice smiles to Johannesburg, South Africa, with your cash,” he said. Yusuf Kale, who said he has been a regular customer of DStv since 2004 noted that at the initial stage, services of Multichoice to Nigerians was satisfactory, but that as time went on, it appeared to lose focus, “perhaps as patronage increased.”

He said that he has started seeking other cheaper pay TV providers, like many of his friends. He explained that the only thing that still keeps him with the company is the European League matches, but confessed that he was prepared to start watching such games at viewing centres.

“I think DStv is forgetting it is now a competitive market, although those other pay TV companies are not as big but Nigerians are beginning to rate them to be more effective, they even have more entertaining programmes,” he stated. Jide Makanjuola, another DStv subscriber, said the cost of subscribing to the company was equivalent to financial suicide. Like Kale, he said Nigerians were becoming more enlightened and that most young users now prefer viewing sites to recharging their decoders. “It pays far better to pay a peanut at the viewing centre and save your money. The man that owns the viewing centre will make his money but you that subscribe at home will lose in the end,” he said.

A subscriber who identified himself as Alhaji Bello queried the pay TV for being disconnected before the expiration date. Others also complained of similar problem but not taking into cognisance the fact that they did not enjoy the services as they should due to the fact that weather conditions and several other factors beyond their control, cut short the times they enjoyed their subscription.

Other affected subscribers are also complaining that they are cut off sometimes two to three days before the expiration date of subscription, an action the company is not apologetic about, Simon Irete said. “What is annoying to many is that they are surcharged for late renewal while lost time is not paid for by the service provider.” A staff at Multichoice office said that the surcharge is as a result of a computer programme that the company has put in place

“For example, where a customer fails to pay subscription fee on or before a due date, it takes DSTV hours, if not days, to come back to transmission, but for StarTimes, it is immediate, even after two weeks off air,” Mr. Obinna Nwokennaya, a subscriber to both pay TV owners explained.

The activities of DSTV management bring to mind the story of MTN when they came into Nigeria. They told Nigerians that per second billing was not achievable until after about 10 years, but when Glo launched the per second billing system, MTN had to adjust to per second billing, a feat they claimed was not achievable. Are these South African companies out to drain Nigerians?” Mrs. Uju Amanjo queried.

Amanjo said that DSTV increases tariff over time. “Having launched pseudo promo few months ago, they (DSTV) hit back with a new tariff regime for premium subscribers.

For three years, I have been DSTV subscriber and premium subscriber. I have to delay my subscription this month to show my anger. They have only added Telemundo and a few channels that are not viewer-friendly.”

Despite having moved from W4 to W7 as promised at a forum, subscribers still experience poor picture quality during and after rainfall, and sometimes still pictures, even when customer’s subscription is still running. For the days wasted, who compensates and who extends the days lost? All these complaints DSTV management has not been able to address despite subscribers’ constant complaints at various customer for a,” she said.

Ms. Juliana Nnamdi, who said her husband is a yearly subscriber, said that the husband is in love with the DSTV brand, but is disappointed with the way he’s been treated by the brand, while pointing out that sometimes, he is cut off before the subscription expires.

She said that her husband is considering dropping the idea of the yearly subscription or rather look for an alternative. “We have not enjoyed anything from the DSTV brand since we have been subscribing to their platform. We hear about all manner of promotions and wonder how the winners emerge. The promos look like a ruse.”

The near monopolistic nature of the pay TV market spearheaded by DSTV has been a thorn in the flesh of Nigerians, says Mr. Avuru Adunaka, who said that Nigerians are being milked every day and nothing is done.

A subscriber who does not want his name in print lost signal for two weeks, even though apologies were sent, he was not happy with the situation but queried whether Multichoice will make refunds for the weeks lost.

Accusing the Pay TV provider of insensitivity to consumer complaints and unreasonable deduction from subscribers, Olu Olajuwon explained how he was migrated to a platform he did not subscribe for and yet was made to pay for the service.

When contacted on subscribers’ complaints regarding the length of the scanning period of the DSTV decoder, Segun Fayose, Head, Public Relations, Multichoice Nigeria, said that subscribers have been advised severally to buy an Uninterrupted Power Supply (UPS) to support their decoder so that when there is power outage or fluctuation, the decoder will pick up immediately, “this is the only way subscribers will not lose important part of a programme.”

On scrambled pictures after or during rain, he said that the problem is peculiar with the technology used, but that the company is still working on that.

Speaking about lost days, Fayose advised that the best way to avoid this situation is for subscribers to make payment before the expiration date and that subscribers should put on their decoder before making payment, as this is the only way not to lose viewership.

He said that some subscribers remove their smartcard when they want to go and make payment, an idea he frowned at.

He said when payment is made, instead of calling the customer care, the subscribers should send an SMS to a code, he advised.

Complaints trailed GOtv, also owned by Multichoice, soon after it berthed because Nigerians had hardly enjoyed its services before complaints started some months after its launch.

In defense of GOtv, the Public Relations Manager for GOtv, Efe Obioma, agreed that during the mentioned days, the company had serious challenge with transmission glitch, but said: “The loss of some channels in Lagos has been as a result of conflict in signal distribution which was caused by third party interference. We are urgently working on a technical solution to remedy this problem. Some GOtv channels are still available; however, it is dependent on where the subscribers are located.”

Exset, pioneers of TV ecosystems for emerging markets, revealed that its unique digital broadcast ecosystem – Digital Monetization System -DMS, will provide the ideal solution to sub-Saharan Africa ‘s digital broadcasting growth among those who cannot afford premium subscription services.
Andrew Pons, Exset’s Director of Marketing, while speaking at the Digital Broadcasting Summit and Expo in Arusha, Tanzania hosted by the Southern African Broadcasting Association and BSP Media Group, said Exset will be exploring DMS and the multi-faceted benefits that it brings to emerging markets.

“Exset understands that pay-TV needs a new monetisation model for emerging markets in order to succeed. That is why it created DMS, a unique business and technology model that makes pay-TV self-financing without spending exclusively on subscriber fees for revenue,” Pons said. According to him, DMS bridges the gap between technology supply and value-added service creation, facilitating digital television platforms that can be monetised where previously virtually impossible.

He went on to say that this allows subscribers to benefit from new information and entertainment services. Continuing he stated: “Partnering with Exset, monetised digital switchover will assist in bringing about social transformation.”  By deploying DMS, a very low subscription model of a few dollars a month can be charged for the digital television service, with additional operator income gained through selling the interactive TV space to governments (for health and education information dissemination), magazines, local service providers, teleshopping – the list goes on.

Rahul Nehra, Global Head of Sales and Marketing at Exset, says, “There’s a combination of issues in sub-Saharan Africa countries that have held up the roll out of digital TV services to vast swathes of the population, he reiterated. The digital divide is therefore increasing with governments coming under pressure from a variety of international bodies to tackle this. The TV set is the ideal way to allow people to access new, exciting services at a cost they can afford via digital broadcast infrastructure that are practical to deploy.”

 

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Dangote contracts Honeywell International for major refinery capacity upgrade to 1.4m barrels per day  

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Dangote Group is pleased to announce that it has entered a strategic partnership with Honeywell International Inc to support the next phase of expansion of the Dangote Petroleum Refinery. This collaboration will provide advanced technology and services that will enable the refinery to increase its processing capacity to 1.4 million barrels per day by 2028, marking a major milestone in our long-term vision to build the world’s largest petroleum refining complex. Through this agreement, Honeywell will supply specialised catalysts, equipment, and process technologies that will allow the refinery to process a broader slate of crude grades efficiently and to further enhance product quality and operational reliability.

Honeywell, a global Fortune 100 industrial and technology company, offers a wide portfolio of solutions across aviation, automotive, industrial automation, and advanced materials. Honeywell’s division UOP has been a technology partner to Dangote since 2017, providing proprietary refining systems, catalyst regeneration equipment, high performance column trays, and heat exchanger technologies that support our best-in-class operations.
Dangote Group is also advancing its petrochemical footprint. As part of the wider collaboration, we are scaling our polypropylene capacity to 2.4 million metric tons annually using Honeywell’s Oleflex technology. Polypropylene is a key industrial material widely used across packaging, manufacturing, and automotive applications. In addition to refining expansion, Dangote Group is progressing with the next phase of its fertiliser growth plan in Nigeria. We will increase our urea production capacity from 3 million metric tons to 9 million metric tons annually.

The existing plant consists of two trains of 1.5 million metric tons each. The expansion will add four additional trains to meet growing demand for high-quality fertiliser across Africa and global markets. Dangote Group remains fully committed to delivering world-class industrial capacity, strengthening Nigeria’s energy security, and driving sustainable economic growth through long-term investment, innovation, and strategic global partnerships.

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Toyota, Honda turn India into car production hub away from China

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Toyota, Honda, and Suzuki are spending billions of dollars to build new cars and factories in India, a sign of the country’s growing importance as a manufacturing hub as Japanese automakers redraw global supply chains to reduce dependence on China. Leo, the world’s largest carmaker, and Suzuki, the leader in the Indian market with almost a 40 per cent share, have separately announced investments totalling $11 billion to beef up manufacturing and export capabilities in the world’s third-largest auto market. Honda announced last week that it will establish India as a production and export base for one of its planned electric vehicles.


India’s low costs and vast labour pool have long been an attraction for manufacturers. Now, Japanese automakers are stepping up their operations as they pivot away from China, both as a market and a manufacturing base, according to multiple industry executives. India remains all but closed to Chinese EVs, so Japan’s carmakers – at least for now – will not face bruising competition from BYD and others there.

A brutal price war among Chinese EV makers has made it difficult for them to turn a profit. Adding to the pain, Chinese carmakers are now expanding overseas and snatching market share from Japanese rivals in Southeast Asia. “India is a good choice as a replacement market for China,” said Julie Boote, autos analyst at Pelham Smithers Associates in London, citing low profit margins in China. For the time being, the Japanese think it’s a much better market because they don’t have to deal with the Chinese competitors.” Other draws include the improved quality of India’s manufactured goods and incentives from Prime Minister Narendra Modi’s government, according to the executives.

Toyota and Suzuki each have majority ownership of their Indian units. Honda owns 100% of its business there. Japan’s annual direct investment in the Indian transport sector, which includes automakers, jumped more than sevenfold between 2021 and 2024, reaching 294 billion yen (about $2 billion) last year.

As Japanese automakers revved up investment in India, they cooled on China: direct investment in China’s transport sector saw an 83 per cent decrease over the same period, to 46 billion yen last year. Toyota is collaborating with Japanese and Indian vendors to reduce costs and increase production of hybrid components. India is one market where a tight supply of hybrid parts has been observed amid a surge in demand this year. It has localised its offerings, said an executive at a major Toyota supplier.

The Japanese automaker plans to launch 15 new and refreshed models in India by the end of the decade and deepen its rural network, Reuters reported last week. It aims to capture 10 per cent of the passenger car market by the end of the decade, up from its current eight percent share. “The Indian market is extremely important and is set to grow in the future,” Toyota president Koji Sato told reporters at last week’s Japan Mobility Show, noting many other automakers were also paying attention to the market.

Last year, Toyota announced more than $3 billion in investment to expand production at its existing factory in southern India by about 100,000 vehicles per year and build a new plant in western Maharashtra state, which is expected to begin production before 2030. That is expected to take Toyota’s Indian production capacity to more than one million vehicles. At its quarterly earnings on Wednesday, the automaker highlighted the growing importance of India to its profits, particularly as the North American business has been impacted by tariffs. India’s economic growth has averaged eight per cent over the past three fiscal years, a surge that Mr Modi’s government wants to sustain by luring more foreign manufacturers.

It is rolling out incentives to get them to produce goods for both domestic and global markets. India manufactured about five million passenger cars during the last financial year, of which almost 800,000 were exported, and the remainder were sold in the domestic market. Domestic sales grew about 2 per cent from a year ago, while exports rose 15 per cent. Government limits on Chinese investment are effectively another form of assistance, making it difficult for new Chinese carmakers to enter and for existing ones, such as SAIC’s MG Motor and BYD. “India’s protectionist stance toward neighbouring countries is a blessing in disguise for Japanese carmakers,” said S&P Global Mobility’s Gaurav Vangaal. “Because of this, they see an opportunity to expand investment in India, enhancing their cost competitiveness against domestic players.”

Local companies Tata Motors and Mahindra & Mahindra have been expanding their offerings with SUVs, taking market share from Suzuki. Before the pandemic, Suzuki held about 50 per cent of the passenger car market. India is never an easy market. Foreign automakers such as Ford and General Motors previously struggled there and eventually exited.
For Honda, India is the largest market for its highly profitable two-wheeler business, and it now intends to expand its four-wheeler business, chief executive Toshihiro Mibe told the mobility show.

Honda said its top three focus markets for the car business are the United States, followed by India and Japan. It plans to make India the production and export base for one of its ‘Zero series’ electric cars, with one model to be exported to Japan and other Asian markets from 2027. Suzuki’s $8 billion investment in India is primarily aimed at expanding its local production capacity to four million cars per year, from the current 2.5 million. Its Indian business, Maruti Suzuki, is the country’s top-selling carmaker and largest car exporter.

“We would like to grow India as Suzuki’s global production hub,” president Toshihiro Suzuki told reporters on the sidelines of the mobility show. “We would like to enhance exports from India.” (Reuters/NAN)

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FG, states wasting Nigeria’s money on imported vehicles, neglecting local manufacturers—Senator Fadahunsi

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Francis Fadahunsi, chairman of the Senate Committee on Industry, has expressed dismay over the low patronage of made-in-Nigeria automobiles by the federal and state governments.

Mr Fadahunsi made the observation during the committee members’ visit to Anambra Motor Manufacturing Company (ANAMMCO) in Enugu on Friday. The chairman said they discovered that a lot of potential was being wasted at Innoson Motors and ANAMMCO due to a lack of patronage from the federal and state governments.

“If the federal and state governments are patronising our indigenous vehicle assemblers, manufacturers, and CNG buses, Nigeria will be a better place instead of wasting our money and foreign resources to import vehicles. What we have seen in Enugu and Anambra is in line with the president’s New Hope Agenda. There are no types of buses that the government is looking for that these local assemblers and manufacturers cannot produce,” Mr Fadahunsi said. The senator said indigenous vehicle assemblers and manufacturers need legal backing and funds from the federal government.

He called on ministries, departments, and agencies to patronise made-in-Nigeria vehicles, adding that by doing so, they would be reinvesting in the economy and creating jobs for unemployed youths. Mr Fadahunsi also said the Senate committee would convince their colleagues to start patronising vehicles produced in Nigeria and assist in enacting bills to make them thrive.

Oluwemimo Osanipin, the director-general of the National Automotive Design and Development Council (NADDC), commended the committee for its oversight function, adding that the automobile sector had the capacity to generate a lot of multiplier effects in the economy.

He tasked governments with policies that would encourage the purchase of locally manufactured goods and stimulate demand, which also allowed individuals to buy. Mr Osanipin added that the committee’s visit would offer them the opportunity to identify the challenges of auto operators and areas needing support. The chief operating officer of ANAMMCO, Bennett Ejindu, described the visit as a “positive development,” saying it underscored the importance the President Bola Tinubu administration and Senate attached to industrial development.

Mr. Ejindu recalled that ANAMMCO was established in the 1970s, and that the industry’s abandonment between 1970 and 1986 led the world to believe that Nigeria was not serious about developing the automotive industry. The operating officer added that governments could also assist in revitalise the industry through direct involvement and the creation of an enabling environment for the industry to thrive. NAN

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