FCCPC condemns discrimination incident at KFC outlet, Lagos Airport

The Federal Competition and Consumer Protection Commission (FCCPC) has been made aware of the unfortunate incident at the KFC outlet located at the Murtala Muhammed International Airport, Lagos, involving discriminatory actions against a passenger with reduced mobility. The FCCPC strongly condemns any form of discrimination against consumers, especially those based on disability. Section 17 of the Federal Competition and Consumer Protection Act (FCCPA) outlines the functions of the Commission, emphasising the obligation to eliminate practices detrimental to competition and consumer welfare, and to safeguard consumer interests. Discriminatory actions, such as those witnessed at the KFC outlet, undermine these principles and will not be tolerated.

Under the Discrimination Against Persons with Disabilities (Prohibition) Act 2018, Section 1 unequivocally prohibits discrimination against persons with disabilities in any manner or circumstance. The FCCPC, mandated by the FCCPA, is duty-bound to enforce all enactments aimed at protecting consumers, including those with disabilities. Discrimination against persons with disabilities is not only unlawful but also inhumane and contrary to the values that we, as a society, hold dear. Our team will work closely with relevant authorities to ensure appropriate redress for the aggrieved consumer in this case, as well as ensure that the KFC outlet in question takes full responsibility for its actions. 

The FCCPC commends the swift action reportedly taken by the Federal Airports Authority of Nigeria (FAAN) in shutting down the KFC outlet. We fully support its directive for the restaurant to issue a written apology to the affected individual and implement a clear non-discrimination policy displayed prominently for all customers. We will closely monitor developments and take appropriate actions in accordance with the provisions of the FCCPA. This incident serves as a stark reminder to all businesses operating in Nigeria that consumer protection laws apply equally, regardless of a customer’s ability. 

The FCCPC remains steadfast in its commitment to ensuring that all consumers, irrespective of their physical abilities, are treated with dignity and respect. The Commission therefore encourages consumers who have faced similar discriminatory practices to come forward and report them through our designated channels. We stand firm in our commitment to promoting a fair and inclusive marketplace for all Nigerians. The Commission will continue to take all necessary steps to ensure that the rights of consumers, including those with disability, are upheld and protected.