FCCPC seals two real estate firms’ offices for refusing to resolve customers’ complaints

The Federal Competition and Consumer Protection Commission (FCCPC), has sealed off two estate company offices in the Federal Capital Territory (FCT) over non-compliance with the commission’s order.

The estate companies are Ochacho Group Worldwide owners of Ochacho Real Homes and Ti’Bilon construction, a real estate and facility Management company.

Sealing the office in Abuja on Thursday, the FCCPC’s Deputy Director, Surveillance and Investigations Department, Marvin Nadah, said the commission had directed the companies to provide redress to consumer complaints.

According to him, for one of the companies, the consumers paid for property that were not delivered.

He said that in another case, there was a situation, which after reviewing the matter, it ordered the entity to make a refund to the consumer but that was not done.

”I will say this is a continuation of the commission’s effort at stopping obnoxious and exploitative practices in this sector of the economy against consumers.

”So, we have issued orders through a compliance notice to these entities that you have seen today and the other one which we have visited. In those orders, we have directed certain actions to be taken to provide redress to consumer complaints that were before us.

”That is in line with our law, provided in section 154 of the FCCP Act. However, these entities did not comply and as a result of non-compliance, we have sealed their business premises,” he said.

Mr Nadah said the notices were issued to the companies since June, 2025.
“Between then and now, FCCPC have had certain conversations with the entities however, they still failed to comply,” he stated.

He said the companies must comply with the commission’s ordera before their offices would be unsealed.

Mr Nadah advised consumers to read and understand everything offered by real estate companies and other businesses before subscribing to them. 
NAN